FAQs

What are the GPS coordinates?

N 37 º 05 ' 55 ” N 7 º 47 ' 35 ” W

What is the advantage of booking through your website?

By making your reservation directly with us, you will get to know you better and meet your expectations. You'll have access to special offers, the best rate guaranteed, the best room in the category available and secure payments.

What is the period of operation of the reservation line?

We are always available 24 hours a day, 7 days a week.

Is it necessary to guarantee my reservation? How is done?

Yes, the reservation guarantee will be based on the chosen rate, in addition to your credit card details. You can consult the conditions by selecting the rate on the booking engine.

Can I make changes to my booking?

If you have any questions about your reservation, changes or cancellations, please contact our reservations department.

What are the cancellation policies?

You can consult the conditions by selecting the rate on the booking engine. For more information contact our reservations department at: reservations-vilamonte@octanthotels.com

What are the room types?

For more details about our rooms/suites, click here or contact our reservations department directly via email: reservations-vilamonte@octanthotels.com

What are my travel options from the airport to Vila Monte?

We recommend taxi transfer or car hire, if necessary, we will be happy to help you organize your travels. We recommend booking at least 24 hours in advance. You can check our location here .

Does the hotel offer special rates, packages, promotions or offers?

Yes, our reservation center will be happy to organize any of our offers for your stay. You can find our special offers and campaigns here . If you want to receive the best offers, sign up for our newsletter.

Can I buy a meal or accommodation voucher?

Yes, for more information contact info-vilamonte@octanthotels.com directly

Do you have romantic or themed packages?

You can find our special offers and campaigns here . We will be happy to customize a package to suit you, contact our reservations department: reservations-vilamonte@octanthotels.com

Does the hotel have rooms and areas for guests with reduced mobility?

Octant Vila Monte has a ""Deluxe"" room prepared for guests with reduced mobility, however there are other types where it will be possible to accommodate guests with reduced mobility. In common areas we have areas for reduced mobility. If necessary, we also have the option of renting equipment for people with reduced mobility.

We recommend that you contact our reservations department to advise you on the best room for your stay.

What payment methods are accepted?

We accept American Express, MasterCard, Visa, Visa Electron, MB Way, ATM reference and cash.

Do you do baptisms and weddings? What capacity?

Yes, the maximum capacity of our restaurant is 100 people. For more details, contact reservations-vilamonte@octanthotels.com

Where can I rent a car?

You can hire a car through our reservations department when making your reservation, or directly at the hotel reception.

Are cribs and high chairs for children's meals provided by the hotel?

Cots and highchairs are subject to availability. Please indicate on your booking that you will need one of these items.

Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?

It is strictly forbidden to smoke in closed spaces inside the hotel, regardless of type of cigarette. However, smoking is allowed on room balconies and in all outdoor spaces.

Are bed linen and towels provided?

We provide all bed linen and towels.

Are there bathrobes in the rooms?

All our rooms have bathrobes for our guests.

What is the check-in and check-out time?

Check-in is from 2:00 pm and check-out is until 12:00 pm .

What are the reception hours?

The reception is open 24 hours a day.

Where can I store my luggage?

Next to reception there is a luggage room where you can store your luggage whenever necessary.

Can I extend my check-out time?

You can request the extension directly at reception, confirmation of the extension will be given on the day of departure and varies depending on the hotel's availability. We really like having our guests at home, but we also like to guarantee our cleaning process and guarantee the arrival time for the next guests.

Are they pet friendly? What are the terms and conditions?

Yes, only pets up to 10 kg are accepted. An additional fee of € 20 per companion will be charged and a welcome kit will be placed in the room. If you have any questions, please do not hesitate to contact our reservations department at: reservations-vilamonte@octanthotels.com

Can I make full use of the leisure facilities at the hotel?

During your stay, you can use the 2 outdoor swimming pools ( 1 for adults only and 1 for general), the tennis court and the gym for free. The gym is open 24 hours a day and the tennis court is available upon reservation at reception. You can also visit our aromatic vegetable garden and pick plants for your tea.

The hotel has parking?

Yes, Octant Vila Monte offers free parking for all guests.

Can I charge my electric car at the hotel?

We have a tesla station for electric cars at the hotel.

Do you have swimming pools at the hotel? Are they heated?

Octant Vila Monte has 3 swimming pools at the hotel. One for adults only, one general and one private for Villa Indigo guests.

Do you provide pool towels in the pool area?

Yes, we provide towels in the pool area, in the room or at the reception and it is a free service for all our guests.

Is there a safe in the room?

All rooms are equipped with a safe at no extra cost. We also have a safe for high-value objects, for more information, contact reception.

What is the gym equipment?

We have a gym equipped with 2 treadmills, 2 ellipticals, 2 stationary bikes, 1 kinesis, 1 wall bar ladder, yoga balls and mats and a selection of free weights. All machines have a TV, personalized programs and other various functions. We have PT service upon reservation.

Non-residents can enjoy which hotel services?

Our restaurant and massage services are available to non-residents throughout the year, by appointment.

How far are they from the beach?

The nearest beach is Fuzeta beach 8 km from Octant Vila Monte. If you wish, we have a transport service, car and boat, customized for customers. You can consult our beach service here .

Do you have beach service?

You can consult our beach service here .

Do you have a Spa? Turkish bath or hamman?

We do not have a Spa per se, but an exclusive room only for treatments and massages. We have a wide range of treatment options tailored to you, see our brochure here .

Do you provide adapters?

Yes, adapters are available at reception subject to availability. You can also leave your equipment at reception, to be charged if adapters are not available. The rooms also have an adapted socket.

What is the price of breakfast if it is not included in my rate?

Most of our rates already include breakfast, however, if you wish to buy it on arrival, the price is € 25 per adult.

Is the internet free? What's the speed?

Our guests have free Wi-Fi access throughout the property. Speeds are 50 Mbps download and 30 Mbps upload.

What are the dining options at the hotel?

You can check our dining options here . We have room service which will have an associated fee.

You can take it with you or have a picnic on the property. For more information contact our guest service at: info@vilamonte.com.

Do you have restaurant recommendations in the area?

You can find our restaurant suggestions here .

Do you have vegan, gluten free and dairy free options?

Yes, we want you to feel at home and safe, so we have such options in our menu and our chef will be delighted to make your gastronomic stay even more special and personalized upon request. All special requests must be made 48 hours in advance and are subject to availability.

Do you have laundry and ironing service?

We have iron and ironing boards upon request and availability. We have a laundry and ironing service with delivery within 48 hours and the price list can be found in the room next to the laundry bag.

What are the nearest golf courses?

You can consult our golf programs here .

For more information contact our team: info-vilamonte@octanthotels.com

Is there a grocery store at the hotel?

We have a small shop available 24/7 with local products. You can also order your personalized picnic.

Do you have walking trails in the area?

Yes. Octant Vila Monte is located in a rural area near the village of Moncarapacho where there are several walking paths. For more information contact info-vilamonte@octanthotels.com directly

If the weather is bad what can I do?

There is no rain without a rainbow, so for the days of "bad" weather, here are our suggestions.

Do you have a kids club or babysitting service?

We do not have a kids club, but daily activities for children with our animators. These are only available in July and August. The babysitting service is available from April to December, upon reservation and at an associated cost.

I want to be part of the DHM team how can I do it?

Start by sending your updated CV to rh-vilamonte@octanthotels.com , fill yourself with attitude and prepare to be part of a fantastic team.

Is it necessary to book for restaurant and activities?

Yes. A large part of our experiences are with local and authentic suppliers so they are subject to a maximum number of participants and the availability of our suppliers. For all meals and activities we ask that you make your reservation in advance. Talk to our team and secure your spot.

Do you have an adults only area?

Yes, at Octant Vila Monte you can find an area exclusively for adults, with rooms/suites, swimming pool.

Do you have an area where you can use a pc or work?

Yes, we have very inviting areas available in the hotel lobby to work. We also have a computer if needed.

What can I visit in the region?

The Algarve has a wide range of areas to visit. You can consult our suggestions here .

Is Octant Vila Monte an eco hotel?

Yes, we work at all costs to preserve nature and local sustainability.

What is the frequency and voltage of outlets in Portugal?

The voltage is 230 V and the frequency is 50 Hz.

What are the covid hygiene and safety standards applied?

You can ask our team for all information regarding covid measures and others, to info@vilamonte.com.

What is the treatment of my personal data? It's safe?

You can request all information about your data at any time and consult our data protection officer via email dpo@discoveryportugal.com

Are there taxi services available if needed?

It is relatively easy for reception to arrange taxis if necessary. We ask that you request the service at least 45 minutes in advance.

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